Procedure for Customer Satisfaction and Assesment of Complaints and Objections

This procedure aims at determining the solution method for assessing and resolving written or verbal customer complaints/requests with respect to the performance of audit, certification and operational activities of MNA Laboratories and to the customers (such as document and logo usage).

This procedure covers all kinds of satisfaction assessment and complaint and objection resolution between the customer to which a product certification and/or test service is provided by MNA Laboratories and our company.